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At AVIA we stand by our products and are committed to providing our customers with quality products and services. We do understand at times there will be manufacturer defects and we are prepared to review those situations. The first step is to contact the retailer where the product was purchased to initiate the exchange of the defective merchandise. However, if the retailer is unable to assist you , please fill out our Defect Product Form. If you have questions, please call 1-866-988-6668.